High Level Product and Services
Consultant Services
Cornastone Telecommunications has provided consulting services in the ICT and specifically the use of telecommunications technologies to large businesses and governments in Southern Africa. Our highly experienced consultants have specialised and unique knowledge in the ICT domain.
Our experience in leveraging a wide range of technologies to deliver business benefits to our customers puts Cornastone Telecommunications in an excellent position to provide customers with targeted consulting services and solutions.
Our consultants can work with your C level with strategic planning by conducting technology scanning for the Southern African market, identifying opportunities and helping with new product development and implementation.
Operations and Support
Cornastone is able to offer a complete operations and management service to your business. This will include hardware, operating system, application and other third party software and connectivity. You as the customer can decide how involved do you want to be in the running of the technical solutions. We offer a complete service offering for all our solutions and will consider taking over operations and support of existing solutions if these solutions fit within our domain.
Customer Management
Customer Management involved the provisioning of services for customers on the Operator/Service Provider infrastructure based on well defined business rules. Our products interface with majority of the core network infrastructure vendors.
The customer management solution provides for real-time management of the customer via a customer GUI, XML links to CRM solutions and direct interface to Customer self help online portals or on device applications.
Our solutions also provide for the real-time management of fair use policies ensuring that majority of customers experience a very good service. Fair use management extends the life of the infrastructure.
Customer Identification
Every time the customer accesses a company service or portal, we link to the customer repository and identify the details associated with the customer. In this way, the customer experiences a consistent service from the organisation. It also allows for personalisation of the interaction. The customer might have set preferences which we will enable across all services that s/he chooses to access. All activity can be logged and profiled against the customer.
We are also able to do customer segmentation, identify product uptake, and identify customer behavioural patterns from the customer transactions in order to help with new product development, reporting, and marketing.
Value Added Services.
We help our customers put together relevant value added services for their customers. These include IVRs, Content portals, Converged Messaging Platforms (Voice, Data, Video), location based services, Content management, etc. Our approach is not just a technical one. We look at the market, identify potential segments and work with our customer put together a compelling business case for the value added service.
Data Management
Our data management products offer transaction processing speeds of 500+ million transactions per day. We handle the full mediation, data cleansing, Storage, and distribution of data for companies that have to deal with large volumes of data. Our systems provide for real time processing as well as batch processing of data. By providing both the hardware and the software, we are able to do full lifecycle management of data thereby meeting Data analysis, regulatory and operational requirements of the business.
Mobile Application Solutions
We develop widgets as well as Java based applications for end user devices such as mobile phones and laptops. We have mobile enabled corporate applications such as oracle financials and create mobile advertising and back up applications for WAP enabled handsets. We also develop full multimedia applications that bring Video and streaming TV to mobile handsets.
Connectivity Solutions
We work with our customers to understand their networks and look at ways and means to reduce their connectivity costs. We look at potential design issues, using optimisation and using additional technologies such as Wireless Mesh or WiMAX networks. Our services include design, implementation and support to our customers.
Rating and Billing
We provide our customers with a complete converged rating and billing solution. Our definition of a complete converged billing system covers the following areas: Prepaid and post paid convergence, Access network agnostic billing, and billing of different types of traffic i.e. Voice, SMS, Data, Video, content, etc. True convergence allows our customers to create mixed bundle offerings across different payment models i.e. prepaid, post paid, hybrid.
Our team of Billing and Fulfilment specialists are able to help customers with rollout of new billing and provisioning systems, FAB processes and procedures, revenue assurance, costing of products, customer care systems and procedures, reconciliation services, etc. Our experts all have 10+ years experience in the telecommunications industry